Returns & Refunds

We want you to feel confident shopping with VONIQ. If you have an issue with an accessory order, please contact us and our team will help review your request.

Return eligibility & period

Our return window will be confirmed here once finalized. To be eligible, please contact us to start a return before the window closes.

Condition requirements

Returned items should be unused, in their original condition, and, where possible, in their original packaging with all included accessories.

Original packaging

Please retain original packaging where possible until you're sure you'll be keeping the item — this helps us process eligible returns smoothly.

Defective products

If an item arrives defective or develops a fault covered by its warranty, contact us with a description (and photos, if possible) so we can arrange a replacement, repair, or refund as appropriate.

Incorrect products

If we've sent you the wrong item, let us know and we'll arrange to send the correct product and resolve the mix-up at no additional cost to you.

Damaged products

If your order arrives damaged in transit, please contact us as soon as possible, ideally with photos of the item and packaging, so we can assist quickly.

Non-returnable items

Some items may not be eligible for return for hygiene or safety reasons (for example, opened cleaning kits). Any such exclusions will be clearly noted on the relevant product page.

Return shipping

Who covers return shipping, and whether a restocking fee applies, will be confirmed here — we'll always tell you upfront when you start a return.

Refund method & timing

Approved refunds are issued to your original payment method. Processing times can vary by payment provider once a refund is issued on our end.

Exchanges

If you'd prefer an exchange instead of a refund, let us know when you contact us and we'll do our best to accommodate it, subject to stock availability.

Final sale items

Any item marked as final sale on its product page is not eligible for return or exchange except where required by law (for example, if the item is defective).