Shipping Information

We aim to make ordering from VONIQ simple and straightforward. Below is our current shipping information for accessory orders; final shipping options, costs and estimated delivery depend on your location and order and will be confirmed with you directly.

Processing time

We'll confirm current order processing times here, and by email after you order.

Shipping methods & charges

Shipping methods and costs depend on your location and order and will be confirmed with you directly.

Free shipping

Any free shipping offer will be shown here once confirmed.

Estimated delivery

Estimated delivery timeframes will be shown here once confirmed.

Tracking

Tracking information will be provided when available for your shipping method, once your order has been dispatched.

Delays

Occasionally, shipping delays can occur due to carrier volume, weather, customs, or other events outside our control. We'll do our best to keep you informed if we become aware of a significant delay with your order.

Lost packages

If your tracking shows a package as delivered but you haven't received it, or your package appears lost in transit, please contact us at Voniq.ca@gmail.com so we can look into it with the carrier.

Incorrect addresses

Please double-check your shipping address when placing your order. We ship to the address you provide; VONIQ isn't responsible for delays or non-delivery caused by an incorrect or incomplete address, though we'll do what we reasonably can to help resolve it.

Remote & rural delivery

Delivery to remote or rural areas of Canada may take longer than the general estimates above, and may involve different carrier options depending on your postal code.

Taxes

Applicable Canadian federal and provincial taxes (such as GST/HST/PST, depending on your shipping province) are calculated as part of your order total.